Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 5-12 business days depending on your location.
Do you ship internationally?
Currently, we focus on serving pet parents in the United States to ensure the best shipping experience and speed.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please visit our Return Policy page or contact our support team to start a return.
Are your products safe for all pets?
Safety is our top priority. We source products made from pet-safe materials. However, we always recommend supervising your pet during play or use of any new accessory.