Contact Us
Need help with your order? We’re here to help.
For questions about personalization, sizing, shipping, order updates, or product details, please email us at support@linatail.com.
Our customer support email: support@linatail.com
We usually reply within 24–48 business hours.
To help us assist you faster, please include your order number if you are contacting us about an existing order.
For personalization questions, please include the product name and the details you want to customize, such as your pet’s name, size, color, tag shape, or uploaded photo.
For shipping questions, please note that most custom orders take 2–5 business days to make, and estimated delivery is usually 9–20 business days total, including production and shipping.
If there is a production mistake with your order, please contact us with your order number and clear photos of the issue, and we will help make it right.
Thank you for choosing LinaTail to create something special for your pet.